Telematics Insurance

What's covered with your telematics insurance policy?

1st Central Connect is our telematics-based policy that helps you drive more safely. Safer driving could earn you cheaper premiums at renewal. 

A young man in pale blue sweater holding a key fob towards the camera A young man in pale blue sweater holding a key fob towards the camera

What’s 1st Central Connect?

1st Central Connect uses a telematics app and a small sensor to look at how you drive. It offers a personalised price at renewal, based on how safely you've driven during the policy year. This is sometimes known as 'black box' car insurance.   

Your issue:

Benefits of 1st Central Connect

Beyond potential savings at renewal, there are lots of great day-to-day benefits too. 

Track your score and get feedback on your driving

The app provides detailed feedback on each journey you take. You can see your driving score, details of your route, your trends and tips on where and how to improve. 

Crash detection

If you’re involved in a crash, the sensor may detect it and prompt an alert in your app. It may also provide 1st Central with details of your crash so that we can help process and settle your claim quicker and more efficiently. 

No restrictions

There are no curfews, which means 24/7 freedom to drive when you want. 

Optional eco-driving feature

See how your fuel economy and carbon emissions compares to others with similar vehicles, and get tips to help save money at the fuel pump.

Connect app on a mobile device

Download the 1st Central Connect app!

Already bought your 1st Central Connect policy? Let’s get you set up with the app. 

  • Journey feedback
  • Driving scores for your journeys
  • Crash detection

Compare what's covered

See what 1st Central Connect will cover you for and compare this with our other car insurance products. 

Filter our car insurance products by cover type:

1st Central Online

All the essentials at a lower price.

Here's what's covered

  • Includes: All standard benefits

  • Does not include: Sound Equipment Cover

  • Includes: Vandalism Cover

  • Includes: Courtesy Car

  • Includes: Medical Expenses

  • Includes: Hotel Expenses

  • Includes: Accidental Damage

  • Does not include: Windscreen Cover

  • Does not include: Personal Belongings

  • Does not include: Personal Accident

  • Does not include: RAC Breakdown Cover included

  • Does not include: Legal Expenses Cover up to £100,000

1st Central Online

Our telematics-based insurance cover, you could save money for safer driving.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Includes: Vandalism Cover

  • Includes: Courtesy Car

  • Includes: Medical Expenses

  • Includes: Hotel Expenses

  • Includes: Accidental Damage

  • Includes: Windscreen Cover

  • Includes: Personal Belongings

  • Includes: Personal Accident

  • Does not include: RAC Breakdown Cover included

  • Does not include: Legal Expenses Cover up to £100,000

1st Central Online

Our telematics-based insurance cover, you could save money for safer driving.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Does not include: Vandalism Cover

  • Does not include: Courtesy Car

  • Does not include: Medical Expenses

  • Does not include: Hotel Expenses

  • Does not include: Accidental Damage

  • Does not include: Windscreen Cover

  • Does not include: Personal Belongings

  • Does not include: Personal Accident

  • Does not include: RAC Breakdown Cover included

  • Does not include: Legal Expenses Cover up to £100,000

1st Central Online

Our standard insurance with the added protection of Legal Cover.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Includes: Vandalism Cover

  • Includes: Courtesy Car

  • Includes: Medical Expenses

  • Includes: Hotel Expenses

  • Includes: Accidental Damage

  • Includes: Windscreen Cover

  • Includes: Personal Belongings

  • Includes: Personal Accident

  • Does not include: RAC Breakdown Cover included

  • Includes: Legal Expenses Cover up to £100,000

1st Central Online

Our standard insurance with the added protection of Legal Cover.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Does not include: Vandalism Cover

  • Does not include: Courtesy Car

  • Does not include: Medical Expenses

  • Does not include: Hotel Expenses

  • Does not include: Accidental Damage

  • Does not include: Windscreen Cover

  • Does not include: Personal Belongings

  • Does not include: Personal Accident

  • Does not include: RAC Breakdown Cover included

  • Includes: Legal Expenses Cover up to £100,000

1st Central Online

Our standard product and includes the likes of Key Assist and Personal Accident Cover.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Includes: Vandalism Cover

  • Includes: Courtesy Car

  • Includes: Medical Expenses

  • Includes: Hotel Expenses

  • Includes: Accidental Damage

  • Includes: Windscreen Cover

  • Includes: Personal Belongings

  • Includes: Personal Accident

  • Does not include: RAC Breakdown Cover included

  • Does not include: Legal Expenses Cover up to £100,000

1st Central Online

Our standard product and includes the likes of Key Assist and Personal Accident Cover.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Does not include: Vandalism Cover

  • Does not include: Courtesy Car

  • Does not include: Medical Expenses

  • Does not include: Hotel Expenses

  • Does not include: Accidental Damage

  • Does not include: Windscreen Cover

  • Does not include: Personal Belongings

  • Does not include: Personal Accident

  • Does not include: RAC Breakdown Cover included

  • Does not include: Legal Expenses Cover up to £100,000

1st Central Online

Our standard product with an additional benefit of RAC Breakdown Cover.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Includes: Vandalism Cover

  • Includes: Courtesy Car

  • Includes: Medical Expenses

  • Includes: Hotel Expenses

  • Includes: Accidental Damage

  • Includes: Windscreen Cover

  • Includes: Personal Belongings

  • Includes: Personal Accident

  • Includes: RAC Breakdown Cover included

  • Does not include: Legal Expenses Cover up to £100,000

1st Central Online

Our standard product with an additional benefit of RAC Breakdown Cover.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Does not include: Vandalism Cover

  • Does not include: Courtesy Car

  • Does not include: Medical Expenses

  • Does not include: Hotel Expenses

  • Does not include: Accidental Damage

  • Does not include: Windscreen Cover

  • Does not include: Personal Belongings

  • Does not include: Personal Accident

  • Includes: RAC Breakdown Cover included

  • Does not include: Legal Expenses Cover up to £100,000

1st Central Online

Our most inclusive package with both Legal Cover and RAC Breakdown Cover.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Includes: Vandalism Cover

  • Includes: Courtesy Car

  • Includes: Medical Expenses

  • Includes: Hotel Expenses

  • Includes: Accidental Damage

  • Includes: Windscreen Cover

  • Includes: Personal Belongings

  • Includes: Personal Accident

  • Includes: RAC Breakdown Cover included

  • Includes: Legal Expenses Cover up to £100,000

1st Central Online

Our most inclusive package with both Legal Cover and RAC Breakdown Cover.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Does not include: Vandalism Cover

  • Does not include: Courtesy Car

  • Does not include: Medical Expenses

  • Does not include: Hotel Expenses

  • Does not include: Accidental Damage

  • Does not include: Windscreen Cover

  • Does not include: Personal Belongings

  • Does not include: Personal Accident

  • Includes: RAC Breakdown Cover included

  • Includes: Legal Expenses Cover up to £100,000

1st Central Online

All the essentials at a lower price.

Here's what's covered

  • Includes: All standard benefits

  • Does not include: Sound Equipment Cover

  • Includes: Vandalism Cover

  • Includes: Courtesy Car

  • Includes: Medical Expenses

  • Includes: Hotel Expenses

  • Includes: Accidental Damage

  • Does not include: Windscreen Cover

  • Does not include: Personal Belongings

  • Does not include: Personal Accident

  • Does not include: RAC Breakdown Cover included

  • Does not include: Legal Expenses Cover up to £100,000

1st Central Online

Our standard product and includes the likes of Key Assist and Personal Accident Cover.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Includes: Vandalism Cover

  • Includes: Courtesy Car

  • Includes: Medical Expenses

  • Includes: Hotel Expenses

  • Includes: Accidental Damage

  • Includes: Windscreen Cover

  • Includes: Personal Belongings

  • Includes: Personal Accident

  • Does not include: RAC Breakdown Cover included

  • Does not include: Legal Expenses Cover up to £100,000

1st Central Online

Our standard product and includes the likes of Key Assist and Personal Accident Cover.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Does not include: Vandalism Cover

  • Does not include: Courtesy Car

  • Does not include: Medical Expenses

  • Does not include: Hotel Expenses

  • Does not include: Accidental Damage

  • Does not include: Windscreen Cover

  • Does not include: Personal Belongings

  • Does not include: Personal Accident

  • Does not include: RAC Breakdown Cover included

  • Does not include: Legal Expenses Cover up to £100,000

1st Central Online

Our standard insurance with the added protection of Legal Cover.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Includes: Vandalism Cover

  • Includes: Courtesy Car

  • Includes: Medical Expenses

  • Includes: Hotel Expenses

  • Includes: Accidental Damage

  • Includes: Windscreen Cover

  • Includes: Personal Belongings

  • Includes: Personal Accident

  • Does not include: RAC Breakdown Cover included

  • Includes: Legal Expenses Cover up to £100,000

1st Central Online

Our standard insurance with the added protection of Legal Cover.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Does not include: Vandalism Cover

  • Does not include: Courtesy Car

  • Does not include: Medical Expenses

  • Does not include: Hotel Expenses

  • Does not include: Accidental Damage

  • Does not include: Windscreen Cover

  • Does not include: Personal Belongings

  • Does not include: Personal Accident

  • Does not include: RAC Breakdown Cover included

  • Includes: Legal Expenses Cover up to £100,000

1st Central Online

Our standard product with an additional benefit of RAC Breakdown Cover.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Includes: Vandalism Cover

  • Includes: Courtesy Car

  • Includes: Medical Expenses

  • Includes: Hotel Expenses

  • Includes: Accidental Damage

  • Includes: Windscreen Cover

  • Includes: Personal Belongings

  • Includes: Personal Accident

  • Includes: RAC Breakdown Cover included

  • Does not include: Legal Expenses Cover up to £100,000

1st Central Online

Our standard product with an additional benefit of RAC Breakdown Cover.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Does not include: Vandalism Cover

  • Does not include: Courtesy Car

  • Does not include: Medical Expenses

  • Does not include: Hotel Expenses

  • Does not include: Accidental Damage

  • Does not include: Windscreen Cover

  • Does not include: Personal Belongings

  • Does not include: Personal Accident

  • Includes: RAC Breakdown Cover included

  • Does not include: Legal Expenses Cover up to £100,000

1st Central Online

Our most inclusive package with both Legal Cover and RAC Breakdown Cover.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Includes: Vandalism Cover

  • Includes: Courtesy Car

  • Includes: Medical Expenses

  • Includes: Accidental Damage

  • Includes: Windscreen Cover

  • Includes: Personal Belongings

  • Includes: Personal Accident

  • Includes: RAC Breakdown Cover included

  • Includes: Legal Expenses Cover up to £100,000

1st Central Online

Our most inclusive package with both Legal Cover and RAC Breakdown Cover.

Here's what's covered

  • Includes: All standard benefits

  • Includes: Sound Equipment Cover

  • Does not include: Vandalism Cover

  • Does not include: Courtesy Car

  • Does not include: Medical Expenses

  • Does not include: Hotel Expenses

  • Does not include: Accidental Damage

  • Does not include: Windscreen Cover

  • Does not include: Personal Belongings

  • Does not include: Personal Accident

  • Includes: RAC Breakdown Cover included

  • Includes: Legal Expenses Cover up to £100,000

Answers to important questions

What does the 1st Central Connect app detect and measure?

The 1st Central Connect app detects and measures a number of things, including:

Phone usage while driving - Don't use your smartphone whilst driving or hand it to a passenger to use. This can affect your driving score as the app detects when your phone is being used while your car is being driven.

Speed - Your driving score will be affected if you go over the speed limit. Always keep an eye on your speed and be aware of what the speed limit is.

Braking - The app will detect any hard or fast braking you make. Allow yourself enough time to break gradually, so you have plenty of time to react.

Cornering - Quick or hard turns when taking a corner can affect your driving score. So always try to drive smoothly and precisely around corners.

Hard acceleration - Your driving score will be affected if you accelerate too quickly. Gentle acceleration is always best - it's safer and doesn't put a strain on your car's engine.

What happens if I have a low driving score?

Your driving score needs to be at a minimum of 50. If it falls below this, we may contact you and advise that you have 3 weeks to bring your score back up to 50 or above, to prevent any action being taken.

How does my additional driver set up the 1st CENTRAL Connect car insurance app?

It’s easy for additional drivers to set up the 1ST CENTRAL Connect app.

They simply need to go to the welcome text message they received from 1ST CENTRAL Connect, download the 1ST CENTRAL Connect app to their smartphone, and make sure they say yes to those cookies and permissions!

It’s important that they register using their own mobile number and not with their email address – this is so we can set them up with a unique driver record on the app.

A copy of the 1ST CENTRAL Connect installation guide can be found here.

For any queries please contact our 1ST  CENTRAL Connect team.

Find our contact numbers and opening hours here.

What happens if my trips aren't recording on the 1st CENTRAL Connect app?

When using the 1ST CENTRAL Connect app with the sensor, some trips may be flagged as 'sensor only' when your smartphone doesn't connect to the sensor and record the trip. This can happen sometimes and may be caused by one of the following factors:

  • Your phone was not present
  • Your phone had a low battery (below 20%) or went into Power Save mode
  • Bluetooth settings were disabled
  • Location settings were disabled
  • The trip was short and the Bluetooth connection was unusually slow
  • Your Region and Language settings aren't set on United Kingdom (This can be found in your settings)
  • If you have the WI-FI upload only setting turned on and haven't connected to WI-FI

The location data won't be collected for these trips, so they can't be displayed on a map. They won't be included in your driving score, but there is data gathered that could be included.

We’ll continue to monitor the journeys made without the 1ST CENTRAL Connect app working. You and any additional drivers must ensure you always have your phone in the vehicle when driving, and make sure that the app and sensor are connected, otherwise, your car insurance may be at risk of cancellation.

Is my phone compatible with 1st CENTRAL Connect car insurance?

To find out if your phone is compatible with 1st Central Connect, please check from the list below.

If you're unsure which operating system is in use, please check the settings on your phone.

Compatible operating systems

Android 13

Android 12

Android 11

Android 10

Android 9

Android 8

IOS 16

IOS 15

IOS 14

IOS 13

IOS 12

Incompatible operating systems

Android 7

Android 6

IOS 11

car

Ready to start your journey with 1st Central Connect?

The road to safer driving - and better value renewals - starts here.

What our customers think

Join our satisfied customers.

Ease. It's central.

“It was a very easy transition from previous insurer. The online service was straight forward too and I got covered without having to speak to anyone. The range of cover was excellent, so that’s why I chose 1st Central”.

Scored 5 out of 5

Real people. It's central.

“I’ve been with First Central for 2 years and their customer service has been really good anytime that I’ve had to contact them. I love how I get to talk to a real person when I need to. They are supportive and provide great advice”.

Scored 4 out of 5

Fair price. It's central.

“Their pricing is fair and the customer experience reminds me of a time when service really mattered. They're a refreshing touch in this modern age”.

Scored 4 out of 5

Understanding. It's central.

“I passed my driving test in 2020, and my first insurer kept putting my price up. 1st Central were very understating of my situation as a first-time driver and will contact me if they see if I am struggling with payment…I think that is very considerate, and I really appreciate the support”.

Scored 5 out of 5

Excellent service. It's central.

“The price for my cover is very reasonable for the level of cover I receive, and the customer service is excellent. Anytime I’ve had a to call the response times have been great and the advisor was very helpful”.

Scored 5 out of 5

Support. It's central.

“I’ve only ever had insurance with 1st Central. The price has been reasonable, and I’ve also been given the support I needed throughout my time of being a customer, so I’ve never felt the need to move”.

Scored 4 out of 5