Cookie Notice

Find out about how we use cookies, which help companies like us to deliver a good customer experience online.

1st Central Cookie Notice

Cookies are very small text files that are downloaded onto your device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Why does 1st Central use cookies?

  • Secure and protect users of our site
  • Recognise you from page to page when you're browsing the site, so we can deliver a ‘joined-up’ and efficient site journey
  • Recognise you on repeat visits, minimising the information that you must re-enter and enabling us to deliver you more relevant content
  • Track how you interact with our website, which gives us insight into how we can make the site better for our customers
  • Allow us to target you with 1st Central adverts after you have left our website

How do I switch off or change my cookie settings in my browser?

You can adjust the settings in your web browser to determine whether sites can use cookies. If you've visited this website before, there may be previously set cookies. Find out how to delete them from the list below:




Internet Explorer

Cookie settings in most versions of Internet Explorer can be found by clicking the 'Tools' option and then the privacy tab.


Cookie settings in Firefox are managed in the Options window's Privacy panel. See Options window
- Privacy Panel for information on these settings.


Click on the spanner icon in the toolbar, select 'Settings', click the 'Under the bonnet' tab, click on 'Content settings' in the privacy section.


Choose Safari, then 'Preferences' and then click 'Security'. You should then be able to specify when Safari should accept cookies.


Visit for comprehensive information on how to control cookie settings across various browsers

Mobile or Table 

To manage cookies on mobile and tablets, please refer to your device handbook. 


Types of cookies

Session or Persistent Cookies

A session cookie is only active for the time you are on the site, they are active for the session and expire within 24 hours. A persistent cookie is one that last longer and can be reactivated when you come back to our site, they expire at varying times.  

Essential Cookies 

These cookies are essential because without them, our site would not work, and we would not be able to protect the users of it.  These cookies allow us to remember you within any one visit to our site. They help us tie together your web experience. They reduce security risks and prevent misuse of the site. They provide accessibility options and critical functionality.  

Non-Essential cookies

These cookies remain on your device and can be reactivated on future visits. Without them, our site would function ok, but you would miss out on lots of enhanced personalised content and features; and we would miss out on the opportunity to understand through analytics how we can improve our site making your experience better. We do use cookies that help us to understand who is engaging with us and to then retarget advertisements through social media or search engines such as Google.  

Our Cookies 

These are the cookies that we use. Some will only be used on certain site pages or if certain functionality is used. Most cookies capture anonymous information about your interaction with our site but there are cookies that will capture a unique identifier to link together analytics and advertising. 






Security / Functionality / Accessibility 



Server ID
NID Google (L)



Used to make the website or device function, includes load balancing, firewalls, language, and accessibility, and prevent security and fraud issues. These cookies expire at the end of your visit. 


Web chat Functionality 




Support our web chat functionality.  They connect to our communication platform so that our colleagues can respond and manage webchats. It will enable us to store a copy of the web chat. These are only activated if the functionality is used.     

These cookies expire after 24 hours. 

Session Cam




Enables a tool called SessionCam to function. Its records mouse clicks, mouse movements and page scrolling. It does not record what you enter on our site. It allows to easily identify bugs and broken pages for usability. We do allow this tool to create a UserID link so that it can be used to help with your service issues. 

These cookies expire at the end of your visit. 

Google Analytics

About Google 


You can disable advertising retargeting cookies here



Used to manage site service requests, load scripts and code on to site pages and confirm consent. This is necessary for you to see our site content and for us to use cookies.  

These cookies expire at the end of your visit.




Used to link your activity across multiple devices, register and report user's actions after viewing or clicking Google ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.  

These cookies expire after 12 months.



Used to allow Google to confirm whether cookies have been enabled, throttle request rates, creates the UserID that feeds into our analytics platform, tracks repeat visits for measurement and analysis of traffic. 

These cookies can expire at the end of your visit or after 2 years.



Used by Google for their AdSense campaign. To promote advertising and for experimenting with advertising efficiency. 

These cookies expire after 3 months. 



Helps Google to build a profile of the user and allows them to support personalised site and advertising content. 

These cookies expire after 12 months.

Adobe Analytics

About Adobe



Allow our Adobe Analytics platform to determine whether cookies are enabled in your browser, to generate a user ID and allow us to monitor your interactions across the site. 

These cookies can expire at the end of your visit or after 2 years.

Video Playback

HSID Google  


We embed videos on the site that use YouTube and we can monitor interaction with them with the support of Google. Read more at YouTube’s embedding videos information page. We use the privacy enhanced mode. 




Stores a session ID to enable measurement and analytics data of the performance of marketing campaigns across the Optimise Advertiser and Publisher network. 

This cookie expires at the end of your visit.


End UserID 


This allows us to test our content to make sure it’s as relevant and useful as possible to our customers. We may show different versions of content to different site visitors and then track performance of this content. 

These cookies expire after 6 months. 


About Facebook



Used by Facebook and us to allow us to target advertising to you on social media by recognising you from our website. These cookies expire after 3 months. 


What do you do with this data? 

Our use of any personal data captured by cookies is detailed in our Privacy Notice here. This will tell you how long we retain data and how it is shared and who to contact if you have questions. We also recommend you review notices of third parties.  

Where can I learn more about cookies?

The following sites contain additional useful information about cookies and how to manage them.