Help & support

Help & support

Whether you need to find out how to change your details, make a claim or simply just ask a question, you’re in the right place.

View all FAQs

Frequently Asked Questions about your Car Insurance

How do I make changes to my policy?
Your Account is the place to go to make updates to your policy and if you make a change through Your Account, you'll benefit from paying a reduced admin fee.

You can log in to Your Account here.
How do I make a claim?

If you need to make a new claim or notify us of an incident, you can register your claim online via Your Account, or if you’d rather speak to us, just give us a call on 0333 043 2011. The team are here to help 24/7, 365 days a year.

Try to call us from the scene of the incident if it you are safe to do so. If not, try to call us within 24 hours to avoid delays. This will create a more straightforward claim for you.

If you have been involved in an incident but you’re not sure you want to claim, you will still need to let us know. We will be able to talk you through your options and keep you up to date with any claim we may receive if there was someone else involved.

How do I cancel my car insurance policy?
If you'd like to discuss cancelling your policy, please call us on 0333 043 2085.

Our opening hours are:

Mon - Fri: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm
Bank holidays: 10am to 4pm

Cancelling your direct debit instruction won't automatically cancel your policy and you may incur additional charges.

Details of our fees are here.

What should I do when my car insurance becomes due for renewal?

We'll email your renewal quote to you approximately 2 weeks before your renewal is due.

This will let you know if your policy will automatically renew or if you need to tell us that you'd like to continue your insurance with us for another year.

You can accept and pay for the quote online in Your Account, or if you prefer, you can call our Renewals team before the renewal date.

How do I get in contact with you?

Remember, you can manage your car insurance online. Simply log in to Your Account to review and update your details with ease - anytime, anywhere and for a reduced admin fee.

If you have a 1st Central Online policy, everything is done through Your Account. So, you'll need to log in to manage, make changes, cancel or renew your policy.

Click here to find out our Christmas opening hours.

Customer Services, Sales, Renewals and Instalment enquires

To make a change, discuss your monthly instalments or an outstanding debt, enquire about a quote or renew your policy:

0333 043 2085

Mon - Fri: 8am to 8pm
Sat: 9am to 5pm
Sun: 10am to 2pm
Bank holidays: 10am to 4pm

New Claims
Report a new claim:
0333 043 2011

24 Hours a day, 7 days a week

Make a windscreen claim:
0333 043 2012

Existing Claims
Discuss an ongoing claim:
0333 043 2022

Mon - Fri: 9am to 6pm
Bank holidays: 10am to 4pm

For all other contact numbers click here.
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Easily manage your car insurance with Your Account

  • Change your personal and vehicle details
  • Change your payment details and method
  • Add and edit drivers 
  • Add optional extras or change your cover level
  • Make and view your claims
  • Renew your policy
  • View important documents

Log in to Your Account

Still need help?