Home Emergency Cover
What is Home Emergency Cover?
Add optional Home Emergency Cover Insurance for extra peace of mind, should your boiler break down or your pipes burst.
What is Home Emergency Cover?
Home Emergency Cover is for urgent situations like a burst pipe or a broken boiler. It covers sudden damage that makes your home unsafe or uninhabitable, providing emergency repairs to fix the immediate issue.
If an emergency occurs, we'll send a qualified tradesman from our approved suppliers to fix it. You'll be covered up to £1000 and have access to a 24/7 helpline.
You can you make unlimited claims on this policy, with up to £1,000 covered per claim. Plus, there’s no excess to pay on this product.
Plumbing failures
We’ll cover emergencies caused by sudden damage or failure of your internal plumbing system, resulting in water leaks from pipes, tanks, appliances, or heating systems that cause damage to your home.
Boiler and central heating failure
If your central heating system unexpectedly fails due to mechanical or electrical issues—not caused by wear and tear—don’t worry, we’ve got you covered. And if it’s beyond repair, we’ll give you £500 towards a replacement.
Electrical emergencies
These are emergencies caused by failures in your home's wiring. This includes fuse boxes, switches, and sockets.
Drainage failures
We’ll cover emergencies caused by sudden damage or failure of your home's drainage system.
Pest infestation
Need to call pest control? Leave it to us. We’ll assist in removing any wasp, hornet, rat or mice infestation inside your home.
Gas supply failures
If you experience a gas leak in your home, we’ll cover the cost of emergency damage caused by the internal gas supply. Assistance will be provided only after the National Gas Emergency Service has attended and isolated the leak.
Roofing & security issues
We'll cover the cost of emergency repairs to make your home safe and secure if there is damage to the roof or your external locks or windows.
How to make a Home Emergency claim
Our team is on hand 24/7 to help with any emergency assistance you might need.
To make a claim, just call 0333 043 2075 at any time – day or night – we’ll be ready to help.
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Contact our 24/7 emergency helpline
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We dispatch a qualified tradesperson
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Emergency repairs are made
Or speak to our Claims team on 0333 043 2075
Answers to important questions
I'd like to add Home Emergency Cover to my policy
You can only add Home Emergency Cover to a new policy at the time of purchasing. If you have an existing policy, you can only add Home Emergency Cover if you are either moving address or renewing your policy.
To add Home Emergency Cover to your policy when getting a quote with us, simply include it when you see your initial price. If you're moving or within renewal and want to add it on, simply call us on 0333 043 2001.
I'd like to discuss an existing home claim
If you have a question about an existing home insurance claim, we're here to help Monday to Friday, 8am - 5.30pm. Just give our friendly team a call on 0333 043 2034.
How do I make changes to my home insurance policy?
If you’d like to make a change to your home insurance policy – like update your personal details, add or remove a joint policyholder or add extra items to your cover – just give our friendly Customer Service team a call on 0333 043 2001 and they’ll take care of this for you.
Do you offer live chat?
We also offer live chat across our sales pages, within Your Account and on our Help & Support page. Look out for the blue chat web chat icon at the bottom right of the page.
You can use web chat to and discuss any queries you may have with our Customer Services, Sales, Renewals, Claims and Payments & Finance team. You can also make a payment if you’re in arrears, providing we already hold your payment method on your account.
