Make a home insurance claim
When accidents happen, we're here to help you every step of the way. Online or by phone, we’ll get it sorted, 24/7.
Or speak to our 24/7 Claims team on 0333 043 2034
Need assistance? How can we help?
Tell us what happened and we’ll point you in the right direction.
Already opened a home insurance claim with us?
If you’re wondering about an existing home insurance claim, you can speak to our friendly team from Monday to Friday, 8am-5.30pm.
Speak to our Claims team on 0333 043 2034
Accessibility and extra support
We want to make sure you receive the correct level of support tailored to you – no matter your circumstances. Whether you’re experiencing a sudden life event or managing a disability or mental health condition, we’ll strive to make things easier for you.
Answers to important questions
How do I make a home insurance claim?
We want to take the stress out of making a claim on your home insurance. That's why we've made it possible for you to register your claim online via Your Account.
If you'd rather speak to us about a new claim, just give our team a call 24/7 on 0333 043 2034. Call us as soon as possible after the incident to tell us what's happened, even if you're not sure you want to make a claim.
Is my property covered for flooding?
Your property is covered in the event of a flood. Please see your policy documents in Your Account for more details on the cover limits and terms.
Does my policy cover damage to fences and hedges?
The policy does provide cover for damage to fences or hedges, but only in certain situations.
The policy does not provide cover for fences and hedges if they have been damaged by storm, flood, falling trees and branches, or as a result of subsidence.
Am I covered for leaks?
Yes, we cover leaks of water and oil including trace and access cover, which will find the source and fix the issue. Please see your policy documents for more details on the cover limits and terms.
Am I covered for accidental damage in my home?
Your buildings insurance will automatically include cover for damage to underground drains, pipes, cables and tanks, breakages to sanitary fittings, glass in windows and doors. For an additional cost, you can add Full Accidental Damage Cover, which includes damage related to unintentional and unforeseen incidents like a foot through the ceiling.
Your contents insurance also includes some automatic cover for accidental damage to mirrors, fixed glass in furniture, pictures, ornaments, plate-glass tops to furniture and ceramic in hobs as standard. For an additional cost, you can add Full Accidental Damage Cover, which includes damage caused by tobacco burns and water overflowing from sinks or spillages on carpets.
Please see your policy documents for more detail on the cover limits and terms or call us on 0333 043 2001 to discuss further.