Key Assist Cover
What's covered with Key Assist?
Don’t get stuck without your car. Protect yourself in case your keys go missing.
What's covered?
We offer £1,500 of Key Assist Cover as standard, giving you extra protection against expensive costs if your car keys are lost, stolen or accidentally damaged.
Replacing your car keys
We’ll cover replacement costs, if your keys are lost, stolen or accidentally damaged.
Cover for all your keys
Protection for all keys on your keyring, including car, home and office keys.
Cover for locksmith and new locks
If your key claim poses a security risk, we’ll cover the cost of new locks, keys and locksmith charges.
Car hire for up to 3 days
If your car is unusable, get a hire car at £50 per day for up to 3 days or get a maximum of £50 per day towards reasonable travel expenses, while your keys are being replaced.
Claim more than once
Make multiple claims during your policy, up to a total of £1,500 per insurance period.
Stuck keys
We cover claims up to £100 if keys are locked inside a vehicle or property, or broken in a lock or ignition.
No excess and no impact on NCD
A key claim won’t affect your No Claims Discount or show up as a claim on your motor policy. There is no excess on key claims.
How to make a Key Assist claim
If you need to make a Key Assist claim, you can do so online or over the phone where our dedicated Claims team is ready to help you 24/7, 365 days a year.
Or speak to our Claims team on 0333 241 3390
Answers to important questions
If my car keys are lost or stolen whilst I'm on holiday, will I still be covered?
Whether lost, stolen or damaged by accidental means whilst in the European Union (as well as some other countries), are covered. Call our partners, Key Assist, on 0333 241 3390 or contact us online and our dedicated team will be ready to help, 24/7, 365 days a year.
How many times can I claim for replacement car keys?
We cover £1,500 worth of Key Assist per policy per year.
As long as your key claim doesn't exceed that amount, you can claim as many times as you need to.
This may mean that you could have 1 claim for £1,500 or multiple claims totalling £1,500.
Will I lose my No Claims Discount if I make a Key Assist claim?
No. A key claim doesn't show as a claim and so won't impact your No Claims Discount.
If your keys have been lost, stolen or damaged by accidental means and you need to make a claim, you can do so online or over the phone on 0333 241 3390 where our dedicated Claims team is ready to help you 24/7, 365 days a year.
The Police won't supply me with a reference number for my stolen car keys, how can I claim?
You won’t be able to claim for your stolen keys without a crime reference number so you will need to give them a call on their non-emergency line - 101. An operator should be able to help you.
Let’s get Key Assist Cover sorted
Key Assist Cover comes as standard with any 1st Central policy, get a car insurance quote today.