Key Assist Cover

Key Assist Cover

We provide £1,500 of Key Assist Cover to all our customers as standard. This means that you have extra protection against expensive costs if your keys are lost, stolen or accidentally damaged.

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What is Key Assist Cover?

We don’t want you to be stuck without your car, which is why we provide £1,500 Key Assist Cover to all our customers as standard. 

This means that you have extra protection against expensive costs if your keys are lost, stolen or accidentally damaged in the UK or European Union. 

Your Key Assist Cover can be used across multiple claims in your policy term, totaling up to £1,500 per period of insurance, and there’s no excess to pay. 

If you need to make a key claim, please call our dedicated Claims team on 0333 241 3390 who are ready to help you 24/7, 365 days a year.

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What am I covered for?

With our Key Assist Cover, you'll be covered for any of the below:

  • Replacement of keys when lost, stolen or accidentally damaged (including immobiliser, infra-red handset or alarm if it can’t be reprogrammed) 
  • All your car, home and office keys on your keyring
  • Locksmith charges
  • New locks, if it's determined that your key claim represents a security risk
  • If your car is unusable, up to 3 days' car hire at £50 per day while your keys are being replaced
  • Multiple claims across the policy term, totaling £1,500 per period of insurance
  • Claims up to £100 where the keys are locked inside a property or vehicle or broken in the lock or ignition

Don't worry, a key claim won’t show as a claim and won’t impact your No Claims Discount on your main motor policy.

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What isn't covered?

With our Key Assist Cover, you aren't covered for any of the below:

  • Claims in excess of the total limit of £1,500 per policy term
  • Any claims made within 48 hours of the start of the policy
  • Keys damaged over time by wear and tear or general maintenance of insured cars keys or locks 
  • Losses reported to us after 30 days from the incident
  • Keys that are lost or stolen while in someone else's possession
  • Car hire charges for a vehicle that has an engine capacity above 1600cc
  • Any expenses in the initial 48 hours of claims, where we don't see urgent help as necessary 
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Need to make a claim?

If you need to make a claim, you can contact our Key Assist helpline on 0333 241 3390, where our dedicated Claims team is ready to help you 24/7, 365 days a year.