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If we can't help you online then please don't hesitate to call us. We look forward to speaking to you shortly.

Our Christmas opening hours

All phone lines will be open at the following times over Christmas.

  • 24th December                         8am – 5pm
  • 25th – 26th December               Closed
  • 27th – 30th December               Normal opening hours
  • 31st December                         8am – 5pm
  • 1st January                              Closed
  • 2nd January                             Normal opening hours

Our claims line will remain open 24/7 during the Christmas period.

  • Make a change to your policy

    Make a change or ask us a question about your policy

    0843 208 4000
    • Monday-Friday: 8am - 8pm
    • Saturday: 9am - 5pm
    • Sunday: 10am - 2pm

  • Buy a policy

    Buy a policy over the phone

    0800 988 7702
    • Monday-Friday: 8am - 8pm
    • Saturday: 9am - 5pm
    • Sunday: 10am - 2pm

  • Renew your policy

    Need to renew or have a query about renewing? 

    0800 840 9616
    • Monday-Friday: 8am - 8pm
    • Saturday: 9am - 5pm
    • Sunday: 10am - 2pm

  • Got a question about your Direct Debit payments?

    Our Finance Team can help you with any DD queries or take an outstanding payment

    0843 208 4050
    • Monday-Friday: 9am - 5pm

  • Complaints

    We try our very best not to, but sometimes we get it wrong. If we've failed to meet your expectations, please tell us here so we can try and make amends.

  • Media enquiries

    Please contact our press office on

    020 3077 2000

Find us at:

First Central Insurance Management
Gemini House, Mill Green Business Estate, Mill Green Road, Haywards Heath, West Sussex, RH16 1XQ

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